Shift turnover related errors in ASRS Reports  (2003)

Aviation Safety Reporting System (ASRS) Maintenance incident reports involving shift turnover communication problems were examined to gain insight into current turnover procedures and possible improvements to them. The Maintenance Error Decision Aid (MEDA) coding system was used to code 1,182 ASRS maintenance incident reports. The incidents involving shift turnover related communication problems (n = 46) were compared with incidents involving non-turnover related communication problems (n=37) and with other maintenance incidents (n = 1099). Turnover related incidents involved a significantly higher proportion of equipment that was classified by ASRS as "critical" than either of the other two samples, and had a significantly higher proportion of severe consequences. Suggestions for improvements to turnover work practices are made based on a detailed analysis of the narratives and a review of best practices in shift handovers.

+ Parke, Bonny

+ Parke, Bonny

+ Patankar, K

+ Kanki, Barbara

errors, shift turnover

In Proceedings of the Twelfth International Symposium of Aviation Psychology, April 14 -17, Dayton, Ohio. (pp. 918 - 923).

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