Using critical incidents to understand the interactions of airline dispatchers with the traffic management system  (1998)

+ Orasanu, Judith

+ Smith, P

+ Caisse, S

+ Beck, C

+ Denning, R

+ Obradovich, Heintz

+ McCoy, C

+ Orasanu, Judith

airline dispatchers, critical incidents, interactions, traffic management

Proceedings of the 1998 Annual Symposium on Human Interaction with Complex Systems, Dayton OH: IEEE, pp. 48-62